Returns & Exchanges
At Wakuli Koffie, we want you to enjoy every cup. If your coffee arrives damaged or if you are unsatisfied with your order, our policy allows for returns or replacements within 14 days of receipt.
Contact Support
Send an email to our customer service team with your order number and a brief explanation of the issue.
Receive Authorization
Our team will review your request and provide a return authorization code along with the appropriate shipping address if a return is required.
Pack Your Items
Securely package the coffee in its original packaging to ensure it remains protected during transit back to our facility.
Refund or Replacement
Once we receive your returned items, we will process a full refund to your original payment method or ship out a fresh replacement immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing